CADILLAC SHIELD: THE NEW STANDARD OF LUXURY OWNERSHIP.
At Cadillac, we believe our owners deserve it all. That’s why every vehicle we sell is backed by Cadillac Shield, the most comprehensive suite of owner benefits offered by any luxury automaker in the world. From innovations like Remote Vehicle Diagnostics and advanced mobile apps to our Premium Care Maintenance program, Cadillac Shield gives luxury owners everything they need.
Overview of Services
PREMIUM CARE MAINTENANCE
Standard on all 2011 and newer Cadillac vehicles, Premium Care Maintenance is a fully transferrable maintenance program that covers select required maintenance services during the first 4-years or 50,000-miles.1
Cadillac’s Powertrain Limited Warranty is standard for 6-year/70,000-mile1 for 2013 models or newer (5 years/100,000 miles1 for 2012 and older models). That is more years and miles standard than BMW, Mercedes-Benz and Audi warranty programs. Additionally the 4-year or 50,000-mile1 Bumper-To-Bumper Limited Warranty covers repairs on your entire vehicle, including parts and labor, to correct problems in materials or workmanship.
DIAGNOSTICS BY ONSTAR
With best-in-class diagnostics from OnStar3, maintaining your Cadillac can be as simple as checking your email or your OnStar RemoteLink mobile app2. Every month you can receive an email with the status of key operating systems. All Cadillac models come with 1 year of OnStar service.
CONNECTIONS BY ONSTAR
Available Hands Free Calling capability from OnStar3 allows you to safely make and receive calls from your Cadillac. With MyCadillac and OnStar RemoteLink2 mobile apps, you can access and control your Cadillac from anywhere you have cell phone service. All Cadillac models come with 1 year of OnStar service.
EMERGENCY BY ONSTAR
In a crash, built-in sensors can automatically alert an OnStar3 Advisor who is immediately connected into your Cadillac to see if you need help sent to your exact location. Other OnStar emergency services include Injury Severity Predictor and First Assist. All Cadillac models come with 1 year of OnStar service.
SECURITY BY ONSTAR
If you’ve reported your Cadillac stolen, OnStar3 can use GPS technology to help authorities quickly locate and recover it. On most Cadillac models, an Advisor can send a Stolen Vehicle Slowdown® or Remote Ignition Block signal to help authorities safely recover it. All Cadillac models come with 1 year of OnStar service.
NAVIGATION BY ONSTAR
Just push the OnStar3 button and ask the Advisor to download directions to your Cadillac, and a voice will call out every turn. You can also plan routes using MapQuest.com® and then send them to your Cadillac. All Cadillac models come with 1 year of OnStar service.
Cadillac offers more years of roadside assistance standard than BMW, Mercedes-Benz, Audi and Lexus. The 24/7 Roadside Assistance provides lock-out, towing, re-fueling, Dealer Technician Roadside services and more. It comes standard for 6-year/70,000-mile1 for 2013 models or newer (5-years/100,000-miles1 for 2012 and older models).
During the warranty coverage period, this Cadillac program provides alternate transportation and/or reimbursement of certain transportation expenses if your Cadillac requires warranty repairs.
2. OnStar RemoteLink is available on 2011 and newer vehicles, excluding STS. Services vary by model and conditions. Compatible Android mobile device or iPhone required.
3. Visit onstar.com for coverage map, details and system limitations. Onstar acts as a link to existing emergency service providers. Services vary by model and conditions. Requires active OnStar subscription.